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Programme Management and Cost reduction for Global Energy Company

Client Challenge
The client needed support to improve process and increase the delivery rate of Infrastructure Lifecycle Management.  Key areas hadn’t been addressed early or quickly enough resulting in large ongoing extended support costs.  Refresh elements weren’t fitting with transformation strategy targets or the business splitting into two parts.  Shared IT and Business IT model was making management of refreshes hard with low buy-in and very poor delivery pace.  There was also a specific requirement to transform legacy Citrix estate to fit with modernised hosting and cloud based solutions


  • Reviewed current projects and programmes to identify synergies, conflicts and propose programme wrap to deliver
  • Introduced improved governance to ensure escalation routes, right level of management support and clear reporting
  • Held meetings and review process to understand challenges and issues while defining success criteria
  • Worked with extended support agreement team to understand challenges and then agree appropriate steps to resolve blockers
  • Reviewed Citrix requirements internally and with supplier: define solution and approach to fit with modernisation programme and company split requirements


  • Introduced a programme management wrap for all projects including planning and governance
  • Worked with internal and 3rd party teams on root cause analysis to remove blockers and improve the Infrastructure Lifecycle Management process
  • Reduced operating system extended support penalty charges by working with Business IT to deliver refreshes by agreed end date
  • Engendered collaboration with Modernisation and ‘split’ programmes to ensure overall transformation success
  • Reviewed Citrix proposal, created solution with 3rd party to fit with modernised estate and initiated implementation project


  • ILM process throughput improved by 750%
  • Extended support charges mitigated
  • Citrix solution design and approach fitted with transformed cloud environment removing cost of multi-step approach
  • Engagement extended twice to complete operating system upgrades and build/migrate elements of Citrix project

about the author

Simon Reynolds

Simon is a highly skilled and versatile principal consultant with proven experience in delivering strategic priorities, process improvements and efficiencies.


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