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Mobility Strategy for Global Consumer Products Company

The IT function owned and maintained a proliferation of devices, including 2,200 computers in the form of laptops and desktops, 860 Blackberry’s, 560 voice only mobile phones on contract and a number of iPhones and iPads in use by executives and sales people, which were also connected to critical business applications. A decision was taken at Group level to stop further investment in Blackberry due to the uncertainty surrounding the company, forcing the need to implement a smartphone replacement and the IT department was coming under increasing pressure by the business to provide a multitude of different mobile and tablet devices.

Coeus was engaged to develop the mobility strategy and corresponding roadmap, taking the following approach:

  • Definition of what the business requirements actually were across the full spectrum of users and captured for the first time
  • Independent review of the smartphone, tablet and laptop marketplace
  • Profiles were developed based on travel, mobility and access requirements to determine the devices that each of the users receive through role allocation
  • Detailed cost analysis to ensure a role based allocation of devices would be at least cost neutral moving forwards

Outcomes and Deliverables
Within very short timescales the Coeus team provided:

  • Mobile phone strategy to enable a successful move from Blackberry to smartphone and reduce the overall number of devices in the estate
  • Computing device strategy, providing appropriate laptops and tablets across the user profiles
  • Business case with cost savings identified
  • Implementation roadmap and plan

The move to role based device allocation would save £320k over the life of the devices and the costs and risks associated of moving away from Blackberry were mitigated. All users from senior execs, sales and back office personnel had the appropriate devices to drive productivity for the first time.

about the author

Ben Barry

Ben is an experienced business and IT transformation professional with over 20 years in consulting and management. He has coached and led senior clients on strategy development through to transformation and benefits delivery.


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